Quality Policy
Dental Care Center “Medical Dent Consult” Ltd. • EN ISO 9001:2015 Certified
I. Quality Management Scope and Standards
The Quality Policy of Dental Care Center “Medical Dent Consult” Ltd., Sofia, is focused on the continuous development, implementation, maintenance, and improvement of management processes across all aspects of clinical operations, ensuring consistently high quality dental healthcare that meets patient expectations and statutory standards.
The clinic maintains a fully certified Quality Management System in accordance with EN ISO 9001:2015 with the following scope:
“Implantology, Oral Surgery and Periodontology, Orthodontics, Prosthetic and Aesthetic Dentistry, Conservative Dentistry”.
The executive leadership commits that all operations performed in executing this Quality Policy comply with legal and regulatory requirements, satisfy patient needs, adapt to evolving medical technologies, and continually enhance management system efficiency.
II. Strategic Quality Objectives
The management of Dental Care Center “Medical Dent Consult” Ltd. is dedicated to:
- Providing premium-quality, competitive dental healthcare services;
- Consistently meeting and exceeding patient expectations regarding clinical treatment quality;
- Welcoming new patients and fostering enduring trust and satisfaction;
- Effective communication and continuous feedback loops with patients, medical suppliers, and health authorities to evaluate and enhance system performance;
- Prompt, effective corrective actions to mitigate risks, capture clinical improvements, and address non-conformities;
- Continuous upgrading of technical infrastructure and clinical environments to enhance working conditions and care standards;
- Technological leadership in modern digital dental medicine;
- Continuous professional development and training for dental specialists, nurses, and clinical administrative personnel.
III. Core Clinical Services
Under our certified quality management framework, Medical Dent provides:
IV. Leadership Commitment and Responsibility
Both executive leadership and all staff members, within their respective duties and job specifications, share responsibility for monitoring, evaluating, and advancing total dental healthcare delivery.
The leadership of Dental Care Center “Medical Dent Consult” Ltd. is responsible for communicating, explaining, and upholding this Quality Policy, ensuring the complete engagement of all team members toward accomplishing established quality goals.
